Terms & Conditions

Version: November 2025

Urban Kickstart is a sole proprietorship registered in the Netherlands with the Chamber of Commerce under registration number 98659294, and based in Amsterdam (“Urban Kickstart”, “we”, or “us”).

These Terms and Conditions (“Terms”) apply to all offers, services, products, and agreements between Urban Kickstart and any individual or entity engaging our services (“Client” or “you”).

1. Services

Urban Kickstart provides personal relocation and lifestyle guidance for international newcomers through:

  • A complimentary Discovery Call (10 minutes)

  • A 1:1 Kickstart Session (90 minutes, in person in Amsterdam or online)

  • Access to the Kickstarter Pack, including online materials, WhatsApp support, and a follow-up call

  • An optional Kickstarter Subscription (monthly, cancellable)

  • Sales of digital products, such as curated Google Maps lists

Urban Kickstart reserves the right to modify, suspend, or discontinue any service or part thereof at any time, with prior notice where reasonably possible.

2. Eligibility and Participation

  • Clients must be 18 years or older to use Urban Kickstart’s services.

  • All sessions are intended for individual participation.
    Two participants are permitted only if they share a household or joint living arrangement (e.g., partners).

  • You agree to provide accurate, complete, and current information when booking or using our services.

  • Urban Kickstart reserves the right to refuse or terminate a session or service if your conduct is inappropriate, communication is ineffective, or the service is deemed unsuitable.

3. Fees and Payment

  • All prices are stated in euros (€) and include VAT, unless indicated otherwise.

  • Payment must be made in advance via Stripe or another secure payment method.

  • Access to any service, subscription, or digital product is granted only once payment has been received.

  • Clients are responsible for ensuring accurate payment details.

  • Urban Kickstart reserves the right to update prices at any time, with reasonable notice.

4. Cancellations and Rescheduling

  • Bookings may be canceled or rescheduled free of charge up to 24 hours before the scheduled time.

  • Cancellations made less than 24 hours in advance, or failure to attend (“no-show”), will be charged in full.

  • Purchases of digital products, sessions, and subscriptions are non-refundable, except in the case of a verified technical issue attributable to Urban Kickstart.

  • If Urban Kickstart must cancel a session due to illness or unforeseen circumstances, an alternative date will be offered at no additional cost.

5. Intellectual Property and Use

  • Access to the Kickstarter Pack and related materials is personal and non-transferable.

  • The Client is granted a limited, non-exclusive, non-transferable license for personal use only.

  • All materials, including text, content, lists, images, and advice, remain the intellectual property of Urban Kickstart.

  • Materials may not be reproduced, distributed, sold, or otherwise used for commercial purposes without prior written consent.

  • Any breach of these terms may result in immediate termination of access and possible legal action.

6. Liability

  • Urban Kickstart provides advice and guidance based on professional experience and best efforts, but no specific results are guaranteed.

  • The Client remains solely responsible for decisions made based on the provided guidance.

  • Urban Kickstart shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of its services or products, unless resulting from willful misconduct or gross negligence.

  • In any case, Urban Kickstart’s liability is limited to the amount invoiced for the relevant service.

  • Urban Kickstart is not responsible for third-party services, technical failures, or events beyond its reasonable control.

7. Digital Products and Subscriptions

  • Digital products (such as Google Maps lists) are delivered immediately upon payment and are non-refundable and non-returnable.

  • The Kickstarter Subscription includes ongoing access to online materials, WhatsApp support (Tuesdays and Thursdays), and one 15-minute call per month.

  • Subscriptions are month-to-month and may be canceled by email at least one (1) day before the next billing date.

  • Urban Kickstart may adjust the structure or content of digital platforms and subscriptions, with reasonable notice.

8. Communication and Availability

  • WhatsApp support is available on designated days (Tuesdays and Thursdays) during the agreed period.

  • Messages are typically responded to within 24–48 hours.

  • WhatsApp support is provided for short, relevant communication within reasonable limits. This service is not intended for ongoing consultations or extensive coaching via chat. Urban Kickstart reserves the right to request that in-depth discussions be scheduled as a separate paid session.

  • Follow-up calls are scheduled via the online booking system.

  • Additional support outside the agreed scope may be booked as a separate session.

  • Urban Kickstart is not responsible for delays or technical issues in digital communication.

9. Conduct and Respect

  • Urban Kickstart promotes a safe, inclusive, and respectful environment.

  • Discriminatory, abusive, or inappropriate behavior will not be tolerated.

  • Urban Kickstart reserves the right to immediately terminate cooperation in such cases without refund.

10. Force Majeure

  • In cases of force majeure — including but not limited to illness, pandemics, government restrictions, technical failures, or other unforeseen events — Urban Kickstart may postpone or suspend services without liability.

  • In such cases, Urban Kickstart is not required to issue a refund but will offer a reasonable alternative or reschedule.

11. Complaints and Feedback

  • Complaints may be submitted via emma@urbankickstart.com.

  • We aim to respond within seven (7) business days with a proposed solution or update.

12. Amendments

  • Urban Kickstart reserves the right to amend these Terms at any time.

  • The most recent version of these Terms will always be published on the website.

  • Changes will not apply retroactively to existing agreements unless required by law.

13. Governing Law and Jurisdiction

  • These Terms and all services or disputes arising from them are governed by Dutch law.

  • Any disputes that cannot be resolved amicably shall be submitted exclusively to the competent court in Amsterdam, the Netherlands.

14. Contact

Urban Kickstart

  • Email: emma@urbankickstart.com

  • Chamber of Commerce (KvK): 98659294

  • Location: Amsterdam, The Netherlands